Critical Incident Response and Management Preparedness Exercise

“Keeping the light on” – this is the expected service delivery standards businesses must maintain and comply as part of service level agreement. Yet when natural disaster, system failure, cyber-attacks, or data breaches happen, these events, classified as critical incidents, will warrant a higher level of attention and escalated reporting and communication, ranging from customers’ communication, regulatory compliance and speed of recovery factors. The reputation of the companies is reflected in how they execute the critical incident response and management practice. Participants in this experiential training will go through a series of scenarios; each focusing on different types of critical incidents requiring diverse engagement of the stakeholders including Regulators, Customers, Company’s Management and Employees. The real-life scenarios injected into the simulation game and exercises will yield valuable takeaways for the participants to conceptualize what a robust critical incident response and management practice entails.

At the end of the hands-on training, participants will achieve the following in handling critical incident response and management practice:

• effectiveness in executing incident response processes and procedures
• effectiveness in communication with key stakeholders and authorities
• competency in operating decision-making chain during crisis
• ability to react to public events and media handling
• ability to handle the reactivity and behaviour of key actors under pressure
• evaluate alert triggers and information exchange procedures.
• understanding the regulatory requirement with regards to reporting and notification of critical incident
• participants will also build awareness and enhance their competency in detecting and reacting to hostile activities against target assets of the organisation.

Critical incident response professionals, incident managers, cyber security analysts, Security Operation centre managers, Production Support IT Service Management or professionals responsible for incident management functions.